The Details
Care Instructions
How do I take care of my jewellery?
Clean your jewellery using one of our cleaning cloths.
Remove before swimming, showering, exercising or sleeping.
Apply perfume, lotions and hairspray before putting on your jewellery.
Store separately in a dry pouch or jewellery box. An airtight bag can help reduce silver tarnishing.
Treat chains and clasps gently and avoid pulling or bending them.
Avoid wearing bracelets and bracelet charms at your office job - the charms can rub against the desk whilst typing and scratch the metal.
Do you have a warranty?
Yes! For 12 months from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll arrange a return and replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
Do you create custom pieces?
Yes absolutely! Infact many of our regular bestsellers were originally created as custom pieces for our customers. Please contact us and we will be happy to look into this for you.
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our UK warehouse within 3 working days.
Order tracking
Tracking numbers are automatically sent via email as soon as your order is packed. Please check your junk folder if you do not receive one 72 hours after placing your order.
Get in touch
If you have any questions about your order, please contact us.
Materials & Sizing
Why Choose Gemz By Emz?
Since 2011, Gemz by Emz has transformed treasured photographs, handwriting and prints into meaningful jewellery that keeps someone special close.
Founder Emma’s background in professional photography and photo editing brings particular care to every photo engraving. Each image is assessed and prepared to capture the details that make it yours.
Your keepsake arrives with a complimentary gift box, free UK tracked delivery and a one-year warranty.
Unsure which photograph to choose? We offer a free photo suitability check before you order.